Find quick answers to your questions below...
Ordering
Can I phone an order in?
I am a professional in the industry: contractor, architect, engineer, museum curator, etc. How can you help?
I'm not sure about what to order. Can you provide assistance, or a price quote?
Order Status
Has my order shipped?
How do I change quantities or cancel an item in my order?
What are my payment choices?
How do I track my order?
When will my order ship and what are my shipping charges?
My order never arrived.
An item is missing from my shipment.
My product is missing parts.
When will my backorder arrive?
My Account
How do I create an account?
How do I edit my account information?
How much is my shipping?
I forgot my password.
How do I return my product?
I received the wrong product.
What is your return policy?
When will my order ship?
Shipping and Returns
Do you offer free shipping?
I think my order qualifies for free shipping, why isn't it showing up as a shipping option?
I'm not sure about the products I ordered. Do you accept returns?
Is Express Shipping available?
International Shipping
Do you ship to my country?
What is the return policy?
Installation
Are the rails only for hanging picture frames or can I also hang whiteboards, clocks or mirrors?
Can I cut the rails to size?
Can I hang multiple pictures on one cord?
Can I remove the rails once installed?
Can the perlon cord or steel cable be cut to size?
Can the rails be painted?
Help! My rail isn't snapping into place.
Where should I drill the holes to install my track?
Product Use
What is the maximum weight capacity for each perlon cord?
Guarantees
Low Price Guarantee
Privacy Policy
Security
Pricing and Billing
Do I have to pay sales tax?
I have a question on my charges.
I need a copy of my receipt/invoice.
When will my credit appear on my account?
When will my credit card be charged?
Buyer's Guide
How do I buy/redeem a gift certificate?
How do I find my product?
How do I navigate the site?
How do I use a coupon?
Additional Support
How do I contact you?


About Shades Picture Hanging Systems

Providing simple, flexible, and elegant picture hanging solutions that make life easier is our passion. As the official US Distributer of STAS, we provide world class products with industry leading customer service. If you have questions about which system is right for your home or gallery, or for details on express shipping, email info@staspicturehanging.com or call (805) 691-9047. For Express Shipping, email info@staspicturehanging.com or call (805) 691-9047 for rates.

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