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Order Status
Has my order shipped?
  Click the "My Account / Order Status" link at the top right hand side of our site to check your orders status.
How do I change quantities or cancel an item in my order?
  Click the "My Account / Order Status" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.
What are my payment choices?
  During the checkout process you may choose any of our current payment options and continue to place your order. We accept all major credit card (American Express, Discover, MasterCard, Visa), PayPal and Amazon Payments. You can also place an order with your purchase order number, then mail us a check or send us a bank wire. Please note that we will not ship your order until we receive payment from you.
How do I track my order?
  Click the "My Account / Order Status" link at the top right hand side of our site to track your order.
When will my order ship and what are my shipping charges?
  Shipping is automatically calculated prior to submitting your payment information.  Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.
My order never arrived.
  Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
An item is missing from my shipment.
  Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
My product is missing parts.
  Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
When will my backorder arrive?
  Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.

About Shades Picture Hanging Systems

Providing simple, flexible, and elegant picture hanging solutions that make life easier is our passion. As the official US Distributer of STAS, we provide world class products with industry leading customer service. If you have questions about which system is right for your home or gallery, or for details on express shipping, email info@staspicturehanging.com or call (805) 691-9047. For Express Shipping, email info@staspicturehanging.com or call (805) 691-9047 for rates.

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